My Aviate app: FAQs for Aviate participants

June 8, 2023

Note: The following frequently asked questions (FAQs) are meant for current Aviate participants. Those who are not currently Aviate participants can check out the My Aviate page to see how this app is a game-changer for program participants and learn more about the Aviate program.

My Aviate, the industry-first mobile app designed for Aviate participants, will help you track your progress on your way to United. As you navigate My Aviate, please see the FAQs below for additional details and helpful information.

Getting Started

Logging Flight Hours

Personal Information

Notifications

For any additional questions that were not addressed above, please fill out this support form with a subject line briefly describing your question, issue or feedback. In the ‘message‘ section please provide as much detail as possible. Enter the email address associated with your My Aviate account.

My Aviate app: FAQs for Aviate participants

Getting Started

How do I access My Aviate?

What if I don't have a smartphone to download the mobile app?

Am I required to use My Aviate as an Aviate participant?

How often should I be using My Aviate?

Why am I having trouble logging in to the app?

Logging Flight Hours

I entered hours when I filled out my Aviate application/profile. Do I need to log my hours again in My Aviate?

When I filled out my Aviate application/profile I had to categorize my flight time (dual given, PIC, instruction received as a student, etc.). Do I enter time differently in My Aviate?

How do I log my flight hours?

Do I need to log partner time as separate entries for each month?

Where do I enter my logbook total?

Do I need to regularly update my total flight time to date in the app?

When will my flight hours update in the progress bar?

How do I log both Captain and First Officer time for a single month?

Do I need to log flight hours if I did not fly any for a given month?

Why isn’t my service time with my Aviate partner reflecting my total flight time to date?

Personal Information

Why is it important to keep my personal information updated? (i.e., current employer)

If I’m not currently flying with an Aviate partner, what should I select in the ‘Partner’ dropdown when logging monthly flight hours?

I earned a new certificate or rating, where should I enter that information?

Notifications

What should I expect in the notifications section?

Will I receive a push alert when there are new notifications in My Aviate?